REFUND / EXCHANGE POLICY

----

By using any of our services on this website you agree to our refund/exchange policy. This policy applies to any and all services provided by Juss Russ Digital Marketing. All services come with a 72 hour no questions asked full refund. Typically within the 72 hour mark and after services begin being rendered or have already been rendered. Once this happens your refund will convert into a store credit which can be used at any time for any service we offer and does not expire.

To be eligible for store credit, your service must be in a current status of 'incomplete' or 'on-going' and your order date must not exceed 30 days. If you have received a confirmation email of service (which may be a final report) or (campaign completion email) you will not be eligible for a store credit.

To receive store credit, we require a receipt or proof of purchase and the item must be marked un-delivered at which no final report has been sent. 

The following situations will be eligible for store credit:
* all campaigns related to song promotions, blog submissions and marketing management
* all campaigns may be eligible for store credit once seven business days have passed since your order
* all campaigns within 30 days of delivery

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund or store credit, please contact us at info@thejussruss.com.

Sale items (if applicable)

Only regular priced items may be eligible for store credit, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only exchange items if a service has not been marked 'complete' and a final report has not been received.  If you have been approved for an exchange you will receive a store credit and notification by email on how to use that credit and its value.