REFUND / EXCHANGE POLICY

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By using any of our services on this website you agree to our refund/exchange policy. This policy applies to any and all services provided by Juss Russ Digital Marketing. All sales are final and any refunds will be applied in a store credit. 

To be eligible for store credit, your service must be in a current status of 'incomplete' or 'on-going' and your order date must not exceed 30 days. If you have received a confirmation email of service (which may be a final report) or (campaign completion email) you will not be eligible for a store credit.

To receive store credit, we require a receipt or proof of purchase and the item must be marked un-delivered at which no final report has been sent. 

The following situations will be eligible for store credit:
* all campaigns related to song promotions, blog submissions and marketing management
* all campaigns may be eligible for store credit once seven business days have passed since your order
* all campaigns within 30 days of delivery

Refunds (if applicable)

Once an email or inquiry is received regarding a refund, exchange for store credit we will notify you of the approval or rejection of your refund/store credit. If you are approved, then your refund or exchange for store credit will be processed, and a credit will automatically be applied to your account records with us. If you receive a store credit you must use that credit within 30 days of being notified of your credit with us.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund or store credit, please contact us at info@thejussruss.com.

Sale items (if applicable)

Only regular priced items may be eligible for store credit, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only exchange items if a service has not been marked 'complete' and a final report has not been received.  If you have been approved for an exchange you will receive a store credit and notification by email on how to use that credit and its value.